Service Desk
Offers a centralized team of resources that assist businesses in offloading your day-to-day operational and support tasks.
Service Desk Outsourcing
Welcome to PortalandPeople
PortalandPeople Service Desk offers a variety of services that assist Organizations of all sizes to offload their routine operational and support responsibilities in order to stay focus on their core businesses instead of diverted by day-to-day operations and manpower management. The 24×7 service desk help ensure a smooth execution of routine tasks and end-user support. A well implemented Service Desk will help Organization in saving OPEX, increase efficiency and improve user satisfaction.
Level 1 & Level 2 IT Support
Software Support
Expert technical assistance for your organization's corporate applications, ensuring seamless functionality for your staff.
Hardware Support
Immediate assistance for your field personnel's hardware requirements, ensuring their equipment operates smoothly.
Infrastructure Support
Comprehensive support for networking equipment, on-premise servers, and cloud infrastructure, optimizing performance and minimizing disruptions.
24x7 Monitoring
Continuous monitoring to guarantee both availability and security of your systems, providing peace of mind around the clock.
On-Demand Project Services
Project-based services, including migration and upgrades, tailored to meet specific needs as they arise
IT Related Support
Operational Workflow Support
Manage operational tasks in alignment with your corporate workflow, enhancing efficiency and productivity.
Business Process Outsourcing (BPO)
Offload sales and business processes-related workload to experienced professionals, allowing you to focus on core business activities.
Enhanced Customer Experience
Personalized Toll-Free Number and Greeting
Your dedicated toll-free number ensures a warm welcome with a personalized greeting, setting the tone for a customer-centric interaction.
Efficient Remote Control Assistance
Experience real-time issue resolution from a distance through remote control assistance, reducing downtime and minimizing disruptions.
Multilingual Support for Clearer Communication
Benefit from support in various languages, fostering clearer and more precise interactions, resulting in a higher quality of communication.
Seamless Omni Channel Access
Reach us through multiple channels - online, calls, emails, and even WhatsApp. Choose the method that's most convenient for you to report issues or request services.
Empowering Self-Help through Knowledge Base
Access our extensive knowledge base, empowering users to proactively resolve issues and fulfill requests independently, saving time and effort.
Responsive Onsite Support
When complex issues arise, our onsite support team delivers immediate assessment and hands-on troubleshooting, onsite 24x7.
Organization Benefit
Customizable Service Solutions
Tailor the service workflow to seamlessly align with your organization's unique practices, ensuring a perfect fit for your specific requirements.
Responsive Operational Support Team
A dedicated team ensures swift issue resolution, minimizing downtime and disruptions to your core business operations.
Enhanced Branding Opportunities
Leverage white-label options to integrate your own branding elements, reinforcing brand identity and creating a consistent customer experience.
Comprehensive Call Monitoring
Access real-time call tracking data for valuable insights into call performance, empowering you to make data-driven decisions and continuously improve your service.
Valuable Customer Feedback
Gain actionable insights through customer satisfaction surveys, allowing you to understand customer experiences, identify pain points, and implement improvements.
Scalable Expertise and Resources
Leverage the benefits of economies of scale, accessing a diverse pool of specialized expertise and resources, eliminating the need for additional in-house hires.
CONSUMPTION BASED PRICING MODEL
Predicable support cost is based on monthly consumption thus leading to a more affordable support verses cost ratio. Ability to scale your support package anytime based on your consumption growth.