Contact Us >

Service Desk

Offers a centralized team of resources that assist businesses in offloading your day-to-day operational and support tasks.

Service Desk Outsourcing

Welcome to PortalandPeople

PortalandPeople Service Desk offers a variety of services that assist Organizations of all sizes to offload their routine operational and support responsibilities in order to stay focus on their core businesses instead of diverted by day-to-day operations and manpower management. The 24×7 service desk help ensure a smooth execution of routine tasks and end-user support. A well implemented Service Desk will help Organization in saving OPEX, increase efficiency and improve user satisfaction.

Level 1 & Level 2 IT Support

Software Support

Expert technical assistance for your organization's corporate applications, ensuring seamless functionality for your staff.

Hardware Support

Immediate assistance for your field personnel's hardware requirements, ensuring their equipment operates smoothly.

Infrastructure Support

Comprehensive support for networking equipment, on-premise servers, and cloud infrastructure, optimizing performance and minimizing disruptions.

24x7 Monitoring

Continuous monitoring to guarantee both availability and security of your systems, providing peace of mind around the clock.

On-Demand Project Services

Project-based services, including migration and upgrades, tailored to meet specific needs as they arise

IT Related Support

Operational Workflow Support

Manage operational tasks in alignment with your corporate workflow, enhancing efficiency and productivity.

Business Process Outsourcing (BPO)

Offload sales and business processes-related workload to experienced professionals, allowing you to focus on core business activities.

Enhanced Customer Experience

Personalized Toll-Free Number and Greeting

Your dedicated toll-free number ensures a warm welcome with a personalized greeting, setting the tone for a customer-centric interaction.

Efficient Remote Control Assistance

Experience real-time issue resolution from a distance through remote control assistance, reducing downtime and minimizing disruptions.

Multilingual Support for Clearer Communication

Benefit from support in various languages, fostering clearer and more precise interactions, resulting in a higher quality of communication.

Seamless Omni Channel Access

Reach us through multiple channels - online, calls, emails, and even WhatsApp. Choose the method that's most convenient for you to report issues or request services.

Empowering Self-Help through Knowledge Base

Access our extensive knowledge base, empowering users to proactively resolve issues and fulfill requests independently, saving time and effort.

Responsive Onsite Support

When complex issues arise, our onsite support team delivers immediate assessment and hands-on troubleshooting, onsite 24x7.

Organization Benefit

Customizable Service Solutions

Tailor the service workflow to seamlessly align with your organization's unique practices, ensuring a perfect fit for your specific requirements.

Responsive Operational Support Team

A dedicated team ensures swift issue resolution, minimizing downtime and disruptions to your core business operations.

Enhanced Branding Opportunities

Leverage white-label options to integrate your own branding elements, reinforcing brand identity and creating a consistent customer experience.

Comprehensive Call Monitoring

Access real-time call tracking data for valuable insights into call performance, empowering you to make data-driven decisions and continuously improve your service.

Valuable Customer Feedback

Gain actionable insights through customer satisfaction surveys, allowing you to understand customer experiences, identify pain points, and implement improvements.

Scalable Expertise and Resources

Leverage the benefits of economies of scale, accessing a diverse pool of specialized expertise and resources, eliminating the need for additional in-house hires.


Predicable support cost is based on monthly consumption thus leading to a more affordable support verses cost ratio. Ability to scale your support package anytime based on your consumption growth.

Join as a partner

Have Any Questions?
Scroll to Top