[vc_row section_type=”fullwidth” header_feature=”yes”][vc_column][vc_raw_html]JTVCZGVwaWN0ZXIlMjBpZCUzRCUyMjIlMjIlNUQ=[/vc_raw_html][/vc_column][/vc_row][vc_row padding_top=”30″ padding_bottom=”100″ margin_bottom=”0″][vc_column css=”.vc_custom_1444663604145{padding-right: 15% !important;padding-left: 15% !important;}”][grve_slogan title=”Welcome to Portal & People” heading_tag=”h1″ subtitle=”Outsourcing Service Desk Services” align=”center” animation=”fadeInUp” animation_delay=”400″ button_text=”” button2_text=””]PortalandPeople provides outsourcing service desk services to all sizes of organizations. The service desk plays a key role in ensuring the availability of all services that the organization delivers and supports. A well-implemented service desk can drive efficiency throughout the organization. [/grve_slogan][/vc_column][/vc_row][vc_row margin_bottom=”0″][vc_column][grve_divider][/vc_column][/vc_row][vc_row margin_bottom=”0″ padding_top=”100″][vc_column][grve_slogan title=”Our Services” heading_tag=”h1″ subtitle=”Our Service Desk – Outsourcing Solutions” align=”center” animation=”fadeInUp” animation_delay=”400″ button_text=”” button2_text=””][/grve_slogan][/vc_column][/vc_row][vc_row padding_top=”50″ padding_bottom=”100″ margin_bottom=”0″ section_id=”features”][vc_column width=”1/3″ tablet_sm_width=”1-2″][grve_icon_box icon_size=”small” align=”center” icon_fontawesome=”fab fa-windows” icon_color=”primary-2″ title=”Software Support” heading=”h5″ animation=”fadeInUp” animation_delay=”400″]We give you and your employees technical support for off-the-shelf software applications. [/grve_icon_box][/vc_column][vc_column width=”1/3″ tablet_sm_width=”1-2″][grve_icon_box icon_size=”small” align=”center” icon_fontawesome=”fas fa-laptop-medical” icon_color=”primary-2″ title=”Hardware Diagnosis” heading=”h5″ animation=”fadeInUp” animation_delay=”600″]Our front-line hardware diagnosis and escalation services include first-line support for your field personnel and their hardware.[/grve_icon_box][/vc_column][vc_column width=”1/3″ tablet_sm_width=”1-2″][grve_icon_box icon_size=”small” align=”center” icon_fontawesome=”fas fa-network-wired” icon_color=”primary-2″ title=”Network Support” heading=”h5″ animation=”fadeInUp” animation_delay=”800″]We provide a wide range of support services to resolve desktop-related network issues. [/grve_icon_box][/vc_column][vc_column tablet_sm_width=”hide” mobile_width=”hide”][vc_row_inner][vc_column_inner][vc_empty_space height=”60″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/3″][grve_icon_box icon_size=”small” align=”center” icon_fontawesome=”fas fa-headset” icon_color=”primary-2″ title=”Customized Toll-Free Number” heading=”h5″ animation=”fadeInUp” animation_delay=”600″]We are seen as part of an extended resource to your IT department. Your callers dial a dedicated toll-free number and receive a personalized greeting that assures them they’re talking to the right people.[/grve_icon_box][/vc_column_inner][vc_column_inner width=”1/3″][grve_icon_box icon_size=”small” align=”center” icon_fontawesome=”fas fa-project-diagram” icon_color=”primary-2″ title=”Internet Call-Tracking Access” heading=”h5″ animation=”fadeInUp” animation_delay=”1000″]Retrieve and view your call tickets through the Internet, VPN connection or dedicated circuit with our state-of-the-art service desk software and user web interface.[/grve_icon_box][/vc_column_inner][vc_column_inner width=”1/3″][grve_icon_box icon_size=”small” align=”center” icon_fontawesome=”fas fa-mouse” icon_color=”primary-2″ title=”Remote Control Assistance” heading=”h5″ animation=”fadeInUp” animation_delay=”1000″]Ask your employees and customers, and they’ll tell you that nothing is more satisfying than having their IT issue resolved quickly by a friendly service desk agent. [/grve_icon_box][/vc_column_inner][/vc_row_inner][vc_empty_space height=”60″][vc_row_inner][vc_column_inner width=”1/3″][grve_icon_box icon_size=”small” align=”center” icon_fontawesome=”fas fa-language” icon_color=”primary-2″ title=”Foreign-Language Support” heading=”h5″ animation=”fadeInUp” animation_delay=”600″]We live in a multi culture world / society, where other languages are use other than English? Bahasa Melayu, Bahasa Indonesia, Mandarin, or Thai.[/grve_icon_box][/vc_column_inner][vc_column_inner width=”1/3″][grve_icon_box icon_size=”small” align=”center” icon_fontawesome=”far fa-thumbs-up” icon_color=”primary-2″ title=”New Business and New Rollouts” heading=”h5″ animation=”fadeInUp” animation_delay=”800″]1 Cloudnet is able to support these challenges with customizable service requirements which could be timebound or with selective skills requirements.[/grve_icon_box][/vc_column_inner][vc_column_inner width=”1/3″][grve_icon_box icon_size=”small” align=”center” icon_fontawesome=”fas fa-poll” icon_color=”primary-2″ title=”Satisfaction Surveys” heading=”h5″ animation=”fadeInUp” animation_delay=”800″]We will provide key performance indicators reports for you, using a set of customable tools like automated surveys, direct customer interactions, and focus group meetings. [/grve_icon_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row heading_color=”light” bg_type=”color” footer_feature=”yes” equal_column_height=”middle-content” bg_color=”#ff961c” padding_top=”40″ padding_bottom=”40″ margin_bottom=”0″ font_color=”rgba(255,255,255,0.6)”][vc_column width=”2/3″ tablet_sm_width=”1″][grve_typed_text typed_prefix=”Have any questions?” typed_values=”We’d love to hear from you.” heading=”h4″ text_color=”white” align=”center” textspeed=”100″ backspeed=”80″ startdelay=”0″ backdelay=”500″ loop=”yes” cursor_text=”_”][/vc_column][vc_column width=”1/3″ tablet_sm_width=”1″][grve_button align=”center” animation=”fadeInUp” button_text=”Contact Us Now” button_type=”outline” button_color=”white” button_hover_color=”white” button_shape=”extra-round” button_link=”url:https%3A%2F%2Fportalandpeople.com/stagingportal%2Fcontact-us%2F|title:Contact”][/vc_column][/vc_row]
